Dania’s Complaint Rules

If you feel bothered by any of the other residents on the dormitory and you think there is a violation to the house rules, you can complain to the Departmental Board. Here, you can also find tips for resolving conflicts with your neighbors.

Before you complain

Before you decide to complain, it’s a good idea to consider whether you can achieve more by interacting with the inconvenient resident – after all, in the vast majority of cases you must go to the same place afterwards and in case the problem can be solved with a short personal inquiry, it is in everyone’s interest. Try to read Bolius‘ (Homeowners’ Knowledge Center) 10 tips to avoid conflicts with your neighbor:

  1. Say something. You have to go into dialogue with your neighbor. Do not speak badly about your neighbor to others in the neighborhood.
  2. Don’t jump to hasty conclusions. Perhaps your neighbor is not aware that you are offended by his or her behaviour.
  3. Put yourself in the neighbor’s place. Think about the way you say things – how would you like it with the same criticism?
  4. Keep your head cold. Be polite and calm, even when your neighbor shows temper or behaves unfairly in your eyes.
  5. Who is your neighbor? Learn who your neighbor is. It’s a human being, not a monster.
  6. Be curious. Ask yourself: Why does my neighbor act behave the way he or she does?
  7. Pick your battles. Consider whether it is worth the fight to get the hedge 10 centimeters higher or lower. Is it more important than the good relationship with your neighbor?
  8. Take responsibility. Some people might have a hard time acknowledging co-responsibility for a neighbor conflict. Think about what you yourself could and should have done.
  9. Take action. Saying too many ugly things may be disturbing the conflict further, making it difficult to wipe the slate clean. Make sure to get a clear solution to the conflict.
  10. Consider getting help. Some neighbor conflicts end in court, but it is expensive and rarely resolves the conflict. If you can not resolve the conflict yourself, another possibility is conflict resolution.

However, if you feel that you are facing a wall, complaining is an obvious option. If you decide to appeal, this must be done in writing to the Kollegiekontoret sending an email to the klage@kollegiekontoret.dk.

Requirements for your complaint

In order for the Department Board to process your complaint, it must be in writing, named and motivated, ie. it must contain information about:

  • Who you are (name and address)
  • Who you complain about (address)
  • What relationship you complain about (what and when)

If you wish to be anonymous to the accused, this must be stated explicitly in the complaint.
Kollegiekontoret has made a template.

Once the complaint has been received

The procedure after the Collegiate Office has received your complaint, is that they assess whether it can be handled by the Departmental Board or not. Typically, the Departmental Board will deal with complaints relating to breach of the house order.
If the Department Board is to process the complaint, they will contact the accused and hear his / her version of the events. Subsequently, the Department Board will process the complaint and, depending on the outcome, set the accused to prosecutions (written warnings / termination of the lease / repealing the lease), which is then assessed and enforced by the College Office.

The decision made by the Departmental Board may be appealed to the Collegiate Office board.

Finally, if a case has ended in a deadlock, you can appeal to the residents’ board for just over 100 Danish Kroner. See the residents’ folder for more information.


LAST UPDATED 2018-07-22
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